Read our frequently asked questions

We’ve gathered some of our most frequently asked questions and provided the answers below. If you don’t see your question answered here, please let us know! We’re more than happy to talk to you and answer any questions you might have.

What is home care?

Home care is a service that provides seniors and other individuals with one-on-one assistance from a trained caregiver in the comfort of their own home. Caregivers provide help with personal appointments, day-to-day household activities, meal planning, meal preparation, groceries, laundry (folding, ironing, and putting away), and general house cleaning. The personal attention and care seniors and individuals receive vastly improves their safety, health and happiness.

What services are provided?

Home care assistance can provide daily care services that includes light housekeeping, cooking, shopping, personal hygiene care, medication reminders, and companionship.

How do I know that the person I am letting in my or my family member’s home is safe/trustworthy?

Because we operate in our clients homes, safety is extremely important to us. As such, we conduct thorough background checks, including checking criminal record, driving records, and verifying eligibility for employment.

Are they trained?

All of our caregivers receive preliminary training when they are hired and we provide them with ongoing training and support to maintain quality of services. This ensures we give our patients the best care possible.

What can they help me or my loved one with?

Our experienced caregivers offer companionship, emotional support. They make sure you or your loved one receive proper nutrition and that medication is taken correctly. Home caregivers are highly skilled and specially trained in emotional support, nutritional guidance, fall prevention, and even light physical activity.

How do I get Home Care services?

Simply call us at 1-866-476-4700 and we can provide you with all the information you will need to get you started.

Does my insurance cover home health assistance?

Home Care can be private pay or some agencies provide services under the Passport or Wavier program through Medicaid.

How often can they come?

We require a minimum of two hours per week or as often as you may need assistance. With Passport or Wavier your case manager will determine the amount of time depending on the need.

Can the home health aide set up or give me/my family medications?

A home health aide cannot set up or administer medications but is able to give verbal reminders to you or your loved one regarding medications.